FAQ
Frequently asked questions
Straight answers about School Manager, offline use, pricing and support.
Does School Manager work without internet?
Yes. Each device keeps the school's records and keeps working offline. When internet is available, devices synchronise with the school's server. The first server set-up and synchronisation need internet; so do SMS, online payments and the parent portal.
What devices does it run on?
Office computers use the Windows app (Windows 10/11, 64-bit). Phones, tablets and other computers use the web app in a browser. Several devices can be used at the same time.
Where is the school's data stored?
On the school's own server (typically web hosting with PHP and MySQL, such as cPanel hosting) and on the school's devices. The school controls its hosting and backups.
Is hosting included in the price?
Not unless your quotation says so. The licence is a one-time fee for the software. Hosting, installation, training and support are separate services, quoted according to your needs.
How is the price worked out?
By the number of active students — see the price list and calculator on the Pricing page. Schools with more than 1,000 students or special requirements receive a custom quote.
Can we try it before buying?
Try before you buy: the evaluation version runs for 30 days with up to 100 students (printouts are marked "Evaluation copy"). We can also show you a full demonstration school during a free demo.
Whose name is the licence in?
The licence is issued to the school's registered name and covers the number of active students in your edition.
Can parents pay fees online?
Yes, through Paystack, once the school sets up its own Paystack account in School Manager. Payments are recorded against the student automatically.
Does it support WAEC continuous assessment (SBA)?
Yes. It works out BECE candidates' continuous assessment from the class scores and produces WAEC upload files and a summary sheet. Online submission is available when WAEC gives the school an upload address.
Can it send SMS to parents?
Yes, through Arkesel, mNotify, Hubtel or a custom SMS provider that the school sets up. Messages can include each parent's fee balance.
How secure is it?
Role-based permissions, strong password rules with lockout, optional two-step sign-in with an authenticator app, automatic sign-out, a device list to block lost devices, an audit log and server backups.
Do you train our staff?
Yes. Training for administrators, bursars and teachers can be included in your quotation.
Can we import our existing student list?
Yes. Students and staff can be imported from a spreadsheet (CSV).
Still have a question? Contact us or book a technical consultation.